Active listening is a powerful skill. Paraphrase the peon’s points back to them, then follow with “…but I’m not convinced that’s quite correct.” Show them that you disbelieve them, not that you’ve misunderstood them.
Active listening is a powerful skill. Paraphrase the peon’s points back to them, then follow with “…but I’m not convinced that’s quite correct.” Show them that you disbelieve them, not that you’ve misunderstood them.